This page outlines what happens after an order is placed on chicpeaky, including how orders are prepared, shipped, and delivered.
If you have a shipping-related question at any stage, you can contact us at [email protected].
1. Order Processing
Orders begin processing after payment has been successfully confirmed.
In most cases, preparation takes around 24 business hours. This does not include weekends or public holidays.
During periods of higher order volume, processing may take longer. Some orders may also go through a basic verification step before being released for shipment.
Once an order is ready, it is assigned to a warehouse based on the delivery address. Because of this, the shipping origin may vary from order to order.
2. Shipping Time
Delivery time is calculated from the date the order is shipped, not the date it is placed.
Estimated transit time:
7–20 business days after dispatch
Some shipments arrive sooner, others take longer depending on the route and handling process.
Delays can happen due to:
• customs inspection
• carrier processing delays
• local delivery conditions
• weather or transportation issues
All delivery timeframes are estimates and should not be considered guaranteed.
3. Shipping Costs
Shipping costs are calculated at checkout based on the order details and destination.
This page does not list fixed shipping rates. The final amount, if applicable, will be shown before payment is completed.
4. Tracking Information
Once your order has been shipped, tracking details will be provided where available.
Please note:
• tracking updates may take up to 24 hours to become active
• updates depend on the carrier and route
• in some cases, tracking only updates after the parcel reaches a sorting or transit checkpoint
If tracking does not update immediately, it usually just needs a bit more time to sync.
5. Customs and Import Charges
For some deliveries, customs duties, taxes, or handling fees may apply depending on the destination.
These are not included in the product price or shipping cost unless clearly stated at checkout.
Any such charges are the responsibility of the recipient.
6. Delays or Delivery Issues
From time to time, shipments may be delayed due to factors outside normal control.
If your order has not arrived within the expected timeframe, contact [email protected] and we will help check the status.
For cases where a shipment appears stalled, lost, or unusually delayed, we may coordinate with the carrier to review and follow up.
7. Undeliverable Shipments
If a shipment cannot be delivered to the address provided, the carrier will attempt to contact the recipient.
If the package remains undeliverable after carrier attempts, it may be returned to our warehouse.
In such cases, please contact us to discuss resolution options.
8. Multiple Shipments
Orders containing multiple items may be shipped separately depending on stock availability and warehouse location.
Each shipment will be tracked independently once dispatched.
9. Shipping Address
Customers are responsible for entering a complete and accurate shipping address when placing an order.
We are not responsible for delivery issues caused by:
• incorrect or incomplete address details
• wrong recipient information
• invalid contact details
• input errors during checkout
If you notice a mistake after placing your order, please contact us as soon as possible.
Changes may not be possible once the order has entered processing or has already been shipped.
9. Updates to This Policy
This Shipping Policy may be updated from time to time as operations or logistics processes change.
10. Contact
For any questions related to shipping or delivery, please contact: [email protected]
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